Payment

• 50% deposit before work commences, with the remaining 50% balance due upon project completion.
• The Customer may make the deposit payment via check, credit card, or cash. The Customer agrees to authorize the Company to charge the provided credit card for the final payment after the 48-hour walk-through inspection, provided that no punch list is generated. Should there be no outstanding items, the Customer acknowledges and agrees to the final payment being processed via the provided credit card. If the deposit is made via check or cash, the final payment will still be processed as described above unless otherwise agreed in writing.
• If any balance remains unpaid beyond 30 days, the Customer agrees to pay a 35% collection fee of the total contracted amount.

Refund Policy

• All sales are final upon receipt of payment. No refunds or exchanges will be issued.
• Any amendments to the contract must be mutually agreed upon and initialed by both parties.

Final Walk-Thru

• The Customer is responsible for conducting a walk-thru upon project completion.
• Any punch list items or concerns must be submitted in writing via email at [email protected] within 48 hours of project completion.
• If the final balance is not paid within 5 days of completion, any applicable discounts will be voided.
• The Customer may retain up to 7% of the contracted amount if a punch list is documented upon completion.

Inspection Standards: Flooring shall be evaluated from a normal standing position and under normal lighting and viewing conditions. Conditions that are visible only from certain angles, under direct or reflected sunlight, at particular times of day, or when viewed from an unusually close position shall not, by themselves, be considered defects requiring correction. The Customer acknowledges that hardwood is a natural material and that site sanding and finishing are performed by hand and machine under job-site conditions. Minor variations in color, grain, sheen, texture, and finish, as well as minor sanding, edging, or application marks that are not readily visible under normal viewing conditions, may occur and are not considered workmanship defects.

Amendments to Terms

Any modifications to the Terms of Service may be reflected in the estimate, as approved by a Your Floor representative.

Furniture Moving

• The Customer is responsible for moving all knick-knacks, shoulder-height paintings, electronics, and breakable items. Hutches and china cabinets must be emptied prior to moving.
• Your Floor does not move grand pianos, grandfather clocks, or priceless family heirlooms. These should be handled by a professional moving service hired and scheduled by the Customer.
• The Customer is responsible for providing a designated space for furniture storage (e.g., garage) and must supervise and direct the moving process.
• Your Floor will handle all furniture and appliances with maximum care but assumes no liability for any damages that may occur.

Moving Appliances

• Your Floor will move and work around appliances with maximum care but cannot assume liability for any damages. There will be an additional fee of $199/appliance.
• It is recommended that the Customer arranges for appliances to be moved out of the work area.
• Your Floor does not move Sleep Number beds.

Liability

• Your Floor will perform all work with the highest level of care; however, the Company is not liable for any damages to the property. Pre-existing damages and wear-and-tear cannot be documented for every project.
• If no prior arrangements have been made to move furniture, the Customer must ensure the workspace is completely empty before work begins.

Expansion & Contraction

Solid wood floors naturally expand and contract with seasonal changes. Your Floor does not warrant against this.

Laminate Floor Installation

Laminate floors use a floating system — they rest on top of the sub-floor and are not glued down. Expect the flooring to feel slightly softer underfoot with some natural give.

Adding New Wood Floors

All additional wood flooring will use a T-mold transition unless otherwise specified by the customer.

Stone Fireplace Installations

Your Floor will create a picture frame border around the base and fill remaining gaps with mortar. An exact mortar color match cannot be guaranteed.

Squeaky Sub-Floors

Screws will be installed where squeaks are detected. We recommend customers point out squeaky areas during installation. Complete elimination of all squeaks cannot be guaranteed.

New Staircase Installation & Refinishing

Solid oak treads stained to preference with quarter-inch veneer risers. On built-in staircases, a retro tread is installed over the existing step, and skirt sides are sanded and painted using customer-provided paint. Touch-up paint work after installation is the customer's responsibility.

Liability for Trim, Cabinetry & Paint

Your Floor is not responsible for any pre-existing or newly occurring damages to trim, cabinetry, or paint before, during, or after floor installation or refinishing.

Stain Products and Color Selection

Your Floor will use only stains specifically manufactured and intended for hardwood floor refinishing. Your Floor only uses Minwax Penetrating Wood Stains and Bona stains approved for hardwood floor refinishing. Your Floor does not use water-based stains, stain tints, dyes, or custom-mixed stain formulations. The only stain mixing permitted is a combination of the specific stains offered and approved by Your Floor, in standardized 25%, 50%, or 75% ratios.

Your Floor will provide stain samples for the Customer’s review and selection. The Customer will have a maximum of twelve (12) hours from the time the samples are provided to make and communicate a final stain color selection. Once the Customer has selected or approved a stain color, that selection will be considered final.

Failure by the Customer to provide a stain color selection within the twelve (12) hour period may result in delays to the project. The Customer will be responsible for any additional costs, labor, mobilization, scheduling, or other expenses incurred by Your Floor or its crew as a result of the Customer’s failure to timely select or approve a stain color.

Stain Color Selection

Stain Samples: Your Floor will provide up to three (3) standard stain samples at no additional charge. Additional samples, custom mixtures, or color testing requested by the Customer will be charged at $75 per additional sample or test.

Final Color Approval: The Customer is responsible for selecting and approving the final stain color or mixture before staining begins. Final approval must be provided in writing, electronically, or by another documented method. Once approved, the stain color and mixture are considered final.

Stain Color Application: Your Floor will apply the stain color and mixture selected and approved by the Customer. The Customer understands that small sample swatches may appear slightly different from the finished floor due to differences in sample size, lighting, wood grain, wood species, flooring condition, and surrounding colors. Slight variations in the appearance of the finished floor from the sample do not constitute a defect, provided the approved stain color and mixture have been properly applied.

Changes After Approval: Any change to the approved stain color after Your Floor has scheduled or dispatched the crew will be considered a Customer-Requested Change Order. The Customer will be responsible for all additional labor, materials, testing, mobilization, travel, standby, and rescheduling costs resulting from the change.

A minimum Change Order/Mobilization Fee of $895 will apply when a color change requires the crew to stop work, leave the job site, return to the job site, or otherwise disrupt the scheduled work.

The Customer acknowledges that changing the approved color may result in additional charges and project delays.

Color Matching

Reasonable efforts will be made to match the stain color to existing floors. Due to natural fading and differences in wood texture and finish, a perfect color and shine match cannot be guaranteed.

Gaps and Chips

Wood filler will be installed in all gaps and chips. Board replacement is only performed if specified in the estimate.

Staining Process

There may be a need for touch-up painting at doorjambs and step risers. Your Floor cannot be held liable for touch-up painting required after completion.

Finishing

Finishes and stains have strong odors. Depending on the type of finish and individual sensitivity, you and your pets may need to vacate during the finishing process.

Finish Curing

Polyurethane finish may take up to 3–4 weeks to fully cure and harden.

Oil-Based Hardwood Finish Procedure

For oil-based hardwood floor finishing, we apply our standard three-coat finish system:

1. First Coat – Sealer: An alcohol-based sealer is applied as the first coat. The typical drying time is approximately 45 minutes.
2. Second Coat – Satin Oil-Based Polyurethane: Once the sealer has dried, we apply a coat of satin oil-based polyurethane. This coat generally needs to dry until the next day before the final coat is applied.
3. Final Coat – Oil-Based Finish: The final coat is applied using the customer’s selected sheen: satin, semi-gloss, or gloss.

The first two coats are generally completed on the same day, allowing adequate drying time between applications. The final coat is typically applied the following day to allow the previous coats to properly cure.

Water-Based Hardwood Finish Procedure

For water-based hardwood floor finishing, we apply our standard three-coat finish system:

1. First Coat – Bona Domo: The first coat is applied using Bona Domo water-based finish. The typical drying time is approximately 1–2 hours.
2. Second Coat – Bona Domo: Once the first coat has properly dried, a second coat of Bona Domo water-based finish is applied. The typical drying time is approximately 1–2 hours.
3. Final Coat – Bona Finish: The final coat is applied using a Bona satin, semi-gloss, or gloss finish, depending on the customer’s selected sheen.

The first and second coats are generally applied on the same day, allowing adequate drying time between coats. The final coat may be applied after the required drying period to ensure the previous coats have properly dried and cured.

Dustless System

Your Floor uses leading dust containment technology that significantly reduces dust during sanding. Complete elimination of dust cannot be guaranteed.