Terms of Service
This Service Contract is entered into between Your Floor (the "Company") and the undersigned customer (the "Customer") for the provision of flooring services as outlined in the agreed-upon estimate or invoice.
Period of Performance
Completion days: as estimated on the invoice/estimate.
Estimates could change upon discovery of the need for additional work and/or materials once the project has started. All work is estimated by a total contractual sum; consequently, line items should not be used as price estimates for a particular line item. Any alterations or deviations from the above specifications involving extra costs will be executed only upon written consent by the customer and will become an extra charge over and above the estimate. All agreements are contingent upon strikes, accidents, or delays beyond our control.
Payment Terms, Refund Policy & Final Walk-Thru
Payment
- 50% deposit before work commences, with the remaining 50% balance due upon project completion.
- The Customer may make the deposit payment via check, credit card, or cash. The Customer agrees to authorize the Company to charge the provided credit card for the final payment after the 48-hour walk-through inspection, provided that no punch list is generated. Should there be no outstanding items, the Customer acknowledges and agrees to the final payment being processed via the provided credit card. If the deposit is made via check or cash, the final payment will still be processed as described above unless otherwise agreed in writing.
- If any balance remains unpaid beyond 30 days, the Customer agrees to pay a 35% collection fee of the total contracted amount.
Refund Policy
- All sales are final upon receipt of payment. No refunds or exchanges will be issued.
- Any amendments to the contract must be mutually agreed upon and initialed by both parties.
Final Walk-Thru
- The Customer is responsible for conducting a walk-thru upon project completion.
- Any punch list items or concerns must be submitted in writing via email at [email protected] within 48 hours of project completion.
- If the final balance is not paid within 5 days of completion, any applicable discounts will be voided.
- The Customer may retain up to 7% of the contracted amount if a punch list is documented upon completion.
Amendments to Terms
Any modifications to the Terms of Service may be reflected in the estimate, as approved by a Your Floor representative.
Progressive Payment Plan
If the project is completed in multiple stages, the Customer agrees to the following payment schedule:
Failure to adhere to this payment plan may result in work stoppage and/or additional fees.
Non-Solicitation of Employees/Contractors
Customer agrees that they will not, either during the working period or at any time thereafter, hire nor attempt to solicit or influence any of Your Floor employees or contractors to:
- Become employees or contractors of, or render services to, the homeowner or any other employer or business.
- Engage in any activity, business or undertaking not sponsored by Your Floor.
- Engage in any activity contrary to or conflicting with the interests of Your Floor.
Binding Effect
This Agreement shall extend to, shall inure to the benefit of and shall be binding upon all the parties hereto and upon all of their respective heirs, successors and representatives. Should the customer breach this agreement, customer agrees to a fine of ten thousand dollars.
Arbitration Clause
Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Atlanta, GA (1201 W Peachtree, NW, Suite 2650, Atlanta, GA 30309), before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Engineering and Construction Arbitration Rules & Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Customer agrees to cover all mediation costs.
Furniture & Appliances
Furniture Moving
- The Customer is responsible for moving all knick-knacks, shoulder-height paintings, electronics, and breakable items. Hutches and china cabinets must be emptied prior to moving.
- Your Floor does not move grand pianos, grandfather clocks, or priceless family heirlooms. These should be handled by a professional moving service hired and scheduled by the Customer.
- The Customer is responsible for providing a designated space for furniture storage (e.g., garage) and must supervise and direct the moving process.
- Your Floor will handle all furniture and appliances with maximum care but assumes no liability for any damages that may occur.
Moving Appliances
- Your Floor will move and work around appliances with maximum care but cannot assume liability for any damages. There will be an additional fee of $199/appliance.
- It is recommended that the Customer arranges for appliances to be moved out of the work area.
- Your Floor does not move Sleep Number beds.
Liability
- Your Floor will perform all work with the highest level of care; however, the Company is not liable for any damages to the property. Pre-existing damages and wear-and-tear cannot be documented for every project.
- If no prior arrangements have been made to move furniture, the Customer must ensure the workspace is completely empty before work begins.
Pre-Finished Wood & Third-Party Products
- An additional 7–10% of materials will be ordered to account for waste, with quantities rounded to the next full box. The Customer may have 1–3 extra boxes remaining. We recommend retaining these for future repairs. Returns are subject to a 35% restocking fee per manufacturer policy. Returned boxes must be intact and in original condition.
- Your Floor will install flooring products from other retailers or distributors; however, no warranty is provided on such installations. Warranty claims must be addressed directly with the product manufacturer or distributor.
Rescheduling
A minimum of 24-hour notice is required to change the scheduled start date. Failure to provide proper notice will result in a $199 rescheduling fee, which must be paid before a new start date is confirmed.
Contract Termination
If the Customer desires to terminate this Agreement at any time after execution, a penalty equal to 10% of the total contracted amount will be incurred. Exceptions:
- A natural disaster that significantly impacts the Customer's ability to fulfill the terms.
- Scheduled closing dates that render the Agreement void.
- Life-threatening situations that prevent the Customer from continuing the Agreement.
Installation of Hardwood Floors
Expansion & Contraction
Solid wood floors naturally expand and contract with seasonal changes. Your Floor does not warrant against this.
Laminate Floor Installation
Laminate floors use a floating system — they rest on top of the sub-floor and are not glued down. Expect the flooring to feel slightly softer underfoot with some natural give.
Adding New Wood Floors
All additional wood flooring will use a T-mold transition unless otherwise specified by the customer.
Stone Fireplace Installations
Your Floor will create a picture frame border around the base and fill remaining gaps with mortar. An exact mortar color match cannot be guaranteed.
Squeaky Sub-Floors
Screws will be installed where squeaks are detected. We recommend customers point out squeaky areas during installation. Complete elimination of all squeaks cannot be guaranteed.
New Staircase Installation & Refinishing
Solid oak treads stained to preference with quarter-inch veneer risers. On built-in staircases, a retro tread is installed over the existing step, and skirt sides are sanded and painted using customer-provided paint. Touch-up paint work after installation is the customer's responsibility.
Liability for Trim, Cabinetry & Paint
Your Floor is not responsible for any pre-existing or newly occurring damages to trim, cabinetry, or paint before, during, or after floor installation or refinishing.
Refinishing Floors
Stain Selection
The Customer or an authorized representative must be present on the first day of sanding to approve the stain color.
Color Matching
Reasonable efforts will be made to match the stain color to existing floors. Due to natural fading and differences in wood texture and finish, a perfect color and shine match cannot be guaranteed.
Gaps and Chips
Wood filler will be installed in all gaps and chips. Board replacement is only performed if specified in the estimate.
Staining Process
There may be a need for touch-up painting at doorjambs and step risers. Your Floor cannot be held liable for touch-up painting required after completion.
Finishing
Finishes and stains have strong odors. Depending on the type of finish and individual sensitivity, you and your pets may need to vacate during the finishing process.
Finish Curing
Polyurethane finish may take up to 3–4 weeks to fully cure and harden.
Dustless System
Your Floor uses leading dust containment technology that significantly reduces dust during sanding. Complete elimination of dust cannot be guaranteed.
All finishes are water-based unless otherwise specified in the agreement.
Sandless Refinishing
The Sandless Refinishing procedure does not carry any warranty and does not guarantee a specific outcome. It is an attempt to improve floor condition, but effectiveness may vary. If the result is unsatisfactory, a full refinishing or replacement may be required. In such cases, Your Floor will offer a refund in the form of company credit.
HVAC & Electrical Requirements
The work area must be climate-controlled. A 110V and 220V electrical outlet are required for the operation of sanding equipment.
Stove & Refrigerator
Option 1 — Included in Quote
Your Floor will not move the stove during refinishing. The refrigerator will be moved back and forth as the floor is being refinished.
Option 2 — Customer Responsibility
The Customer arranges for the stove and refrigerator to be moved out of the house during refinishing.